FAQ's
Frequently Asked Questions
What
is the cost for shipping?
Shipping charges are calculated in real-time. Charges are based
on total package weight and the destination address. We do not use a one-charge
fits all pricing policy. To calculate the cost of shipping, add an item to your
shopping cart by clicking on the buy button underneath the item you are interested
in. The item will be added to your shopping cart located on the right side of
the screen. Underneath the shopping cart is an option to enter your zip code
and it will calculate the cost of shipping.
When will my order be shipped?
In-stock merchandise is shipped within 2 business days from the
time you placed your order. Items that are not in stock will be shipped as soon
as we receive them. Event pieces will be shipped the day after the event.
Do you ship all items together?
In most cases all of the items in stock will be shipped at one time. If your order contains in-stock items and a item that is a preorder or backorder, your in-stock items will be shipped and your PREORDER/BACKORDER will be shipped as soon as it is received at an ADDITIONAL COST. Any backorder under $9.99 will be cancelled.
What is Gifts
Gifts Gifts, Inc.'s Return Policy?
We want you to be completely satisfied with your purchase. If
a product does not meet your expectations, please contact us for a return authorization
number which MUST go on the outside of the carton. Without this number, your
carton will be refused. Merchandise must be returned within 14 days in its original
packaging with no evidence of use. After inspection, we will issue a refund
or store credit.
All sale items and Christmas merchandise are
FINAL SALE
What if my
merchandise was damaged in transit?
In the event that your purchase was damaged in transit, please
report the damage to UPS within 2 days of receiving the package. You may contact
UPS at 1-800-742-5877. Do not return merchandise to Gifts Gifts Gifts, Inc. if it
was damaged in transit, as a claim cannot be made by us. It must be made by
the receiver.
When
I log into to order status, what does "order status" mean?
- New
Order - Your order has been cleared thru our on-line store, and is waiting
for us to process it.
- In
Progress - We have received your order, and begun processing your information.
- Partially
Shipped - If part of your order is backordered or out of stock we will ship
you the items that are in-stock, and then ship you the remainder of your order
when the additional items arrive.
- Backordered
- All of the items in your order are backordered and will be shipped as soon
as we receive them in stock.
- Complete/Shipped
- Your order has been processed, packaged, and shipped. Your tracking number
has been e-mailed to you.
- Not
Finalized - There was an error processing your order. Either you did not complete
your order or you entered incorrect or incomplete information etc. No charges
have been made to your card, and no items will ship.
- Cancelled
- You have requested that we cancel your order or the items you ordered are
out of stock and we are unable to order more. You will receive a copy of the
cancelled order by email but if you need more information please email orders@pmgiftsonline.com